This privacy policy outlines how personal information is gathered, used, shared, and safeguarded by uturntrip.com website and its associated application (referred to as the “Site”, “we”, or “us”). The objective is to enlighten users about our data collection practices on this Site. U-Turn has established this platform to connect users seeking shipping or delivery services (“Customers”) with individuals or affiliated teams (“Teams”) who provide these services. This policy extends to any mobile applications created for our services and specific Team pages on the Site. References to “Site”, “we”, or “us” encompass these mobile applications as well. Your acceptance of these practices is implied through your use of this Site, as elaborated below.
How We Collect Information
Information Provided By Your Web Browser
You are required to furnish personal details such as your name, contact number, mailing address, and email address. Additionally, our application will access your location data to enhance the quality of service provided. Similar to numerous other websites, we may store data that your web browser commonly shares, including browser type, language, software and hardware details, visit date and time, referring web page, Internet Protocol (IP) address, geographic location linked with the IP address, pages visited on this Site, and the duration of your visit. This data is typically aggregated and anonymized. We may utilize services like Google Analytics or similar tools to compile statistical insights about the visitors and their usage patterns on this Site, also done in an anonymous manner. We ensure that anonymous data is not linked to your identifiable personal data.
Personal Information That You Provide
If you wish to avail of our service or get in touch with a U-Turn member, you will need to register an account on our Site. During the account creation process, we will request personally identifiable details enabling communication or identification, like your name, phone number, and email address. Additionally, we may gather demographic data such as your zip code and offer the option to submit supplementary information to enrich your U-Turn profile.
Apart from the essential information required for setting up your account, the extent of data you share as part of your profile is at your discretion. We encourage thoughtful consideration regarding the information you choose to disclose and advise safeguarding your identity and sensitive details. You have the flexibility to review and modify your profile whenever necessary.
Periodically, we may organize contests or promotions and request a postal mailing address and other personal particulars relevant to the specific event. The decision to share your personal information for participation in these events is entirely yours.
Payment Information
U-Turn provides a digital car rental platform that enables passengers to find cars for intercity travel and car owners to offer their rental services. Passengers can request trips through the Platform, and car owners can view these requests and submit bids. U-Turn collects an advance payment of BDT 250 from passengers to accept the chosen bid and confirm the trip. Similarly, car owners must pay an advance amount of BDT 250 to confirm their agreement to provide the rental service. Passenger and Owner each pay this advance booking money of BDT 250 to U-Turn via the Mobile Financial Service bKash only. This amount will be deducted from the agreed bid amount, and the remaining amount will be paid by the passenger to the car driver or car owner in cash or any other agreed method, on trip completion.
Use of Cookies And Similar Technology
Session And Persistent Cookies
Following standard web practices, we may utilize cookies and similar technologies to monitor our users and the services they choose. A ‘cookie’ is a small text file with alphanumeric characters that is stored on your computer’s hard drive, uniquely identifying your browser. Our use of cookies includes both ‘session’ cookies, which are deleted after leaving our website or closing the browser, and ‘persistent’ cookies. Session cookies help activate specific features on our Site, understand user interactions, and track overall Site usage and web traffic patterns.
For users with accounts, we employ persistent cookies that persist on your computer’s hard drive between visits, allowing us to recognize you and remember your preferences upon returning to our Site. For instance, these persistent cookies facilitate seamless return visits without the need for re-logging after logging out.
We may authorize our business partners, who provide services to our Site, to deploy cookies on your device to assist us in analyzing usage data. However, we strictly prohibit these business partners from extracting your personal information from our website unless it’s necessary for the services they offer.
You have the ability to manage these cookies. This includes configuring your browser to accept all cookies, reject them, or receive notifications when a cookie is set. It’s important to note that disabling cookies may affect the functionality of our Site, potentially limiting your access to certain features.
Web Beacons
We might employ web beacons or comparable technology to assist in monitoring the efficiency of our communications. For instance, if you opt to receive our email newsletters, we may use technology to determine the number of recipients who have viewed the message and engaged with its links.
Advertising Cookies
We might engage third-party services like Google to display advertisements for our website online. These third parties could employ cookies to tailor ads according to your preferences, possibly based on your recent visit to our website. Additionally, these cookies can manage the frequency of ad displays and assess ad performance. If you wish, you can deactivate these advertising cookies by opting out at http://www.google.com/privacy_ads.html.
What We Do With The Information We Collect
Typically, the information we gather is utilized to deliver our services, analyze visitor engagement on our website, promote and assist our services, and build insights into our website users. As outlined later, specific details you provide might be accessible to Site visitors, and certain information will be exchanged between Customers and Teams.
Registered U-Turn Users
When you register on our Site or App, you’ll establish a user name and profile. Other users of our Site will have access to your user name and profile. Subject to your consent, we might also share details about your service usage on third-party platforms. For instance, you can opt to share updates about our services on this site to your Facebook or Twitter accounts.
In the event that you, as a Customer, post a job, the pickup and drop-off locations’ addresses may be published on the Site. These details are visible to all U-Turn Teams. For example, if you post a job for a specific Team, we will display the pickup and drop-off addresses on the Site or App, accessible to that particular Team.
Your Contact Information
When you share your contact details with us, we will utilize this information to communicate regarding your usage of our service. For instance, upon entering into a confirmed transaction, we will employ your contact information to inform you about the transaction. Additionally, we will provide your contact details to drivers, enabling communication between parties regarding the transaction. With your consent, we may also utilize your email address to dispatch a newsletter or share information about our services, along with other products or services that might interest you. You have the flexibility to modify your preferences at any time, although opting out of messages pertaining to your service usage is not an option.
Information Shared With Our Business Partners
We might collaborate with business partners to assist in the design, operation, and support of our Site and services. This could involve contracting a company to manage certain website applications, offering data storage and processing services, or aiding in data analysis. While these business partners may access the personal information we hold, it is solely for the purpose of fulfilling these designated tasks on our behalf. We strictly prohibit these business partners from using the individually identifiable information we store for independent commercial purposes, sharing it with third parties, or making it publicly available. It’s important to note that if you establish a distinct relationship with any of these business partners, the information you provide directly to that entity will be governed by its terms of use and privacy policies.
Additionally, we may share your personal information with our trusted business partners or other reliable entities to provide you with information about products or services we believe may be of interest to you. You have the option to opt out of receiving such communications at any time. Third-party vendors, including Google, utilize cookies to display advertisements based on a user’s previous visits to U-Turn. You can disable these particular cookies that track past visits for subsequent advertising purposes by opting out at http://www.google.com/privacy_ads.html.
Business Operations, Law Enforcement And Legal Actions
We reserve the right to disclose your information without prior notification when we deem it necessary to prevent fraud, halt activities that we suspect may be illegal, unethical, or legally actionable, or comply with legal obligations or cooperate with law enforcement and governmental requests. This includes responding to subpoenas, court orders, and administrative agency requests, or enforcing our policies to safeguard our business, rights, property, and the safety of individuals. In case of a sale, merger, or transfer of our company, division, or business unit operating this Site, we may also transfer the collected information as part of such transaction.
The information we gather is utilized to consistently enhance our business and website development. We value and welcome your comments and suggestions. Feel free to reach out to us at +8801327802078 with any feedback or suggestions you may have.
Third-Party Websites
This website may include links to external websites managed by entities not associated with us. Similarly, you might have accessed this website from a source not under our operation. We do not bear responsibility for the functioning of these external sites or the data they gather from their visitors. If you wish to understand the data collection and usage practices of another site, we recommend reviewing its respective privacy policy.
Changes To Your Information
The details you furnish are flexible. You have the option to review, modify, rectify, or remove your personal information from your profile whenever you choose. If you desire the removal of your data from our records, kindly reach out to us at +8801327802078. We will endeavor to honor your request, provided there is no legal obligation compelling us to retain the information.
Device information: When you access our service or visit our site using a mobile device, we may collect information about your mobile device, including details such as hardware models, device IP address, SDK versions, operating systems and versions, software, language, and country preferences, internet browser, unique device identifiers, advertising identifiers, serial numbers, and mobile network information. Additionally, we may implement a marker in the driver app through storage access to prevent polymorphism.
We, along with our service providers and affiliated third parties, including ad networks, may engage in cross-device and cross-context tracking. For instance, you may utilize multiple browsers on a single device or access our services through various devices such as desktops, smartphones, and tablets. This can result in the creation of multiple accounts or profiles across different contexts and devices. Cross-device and cross-context technology may be employed to link these various accounts or profiles and the associated data from different contexts and devices. This may involve recognizing the devices you use, such as mobile phones, computers, and tablets, to provide personalized experiences and advertising across the services you access.
How We Protect Your Data
If you’ve registered on this Site, it’s crucial to safeguard your user ID and password to prevent unauthorized access. Stay vigilant against ‘phishing’ scams and similar identity theft attempts. It’s important to note that we will never request sensitive information like credit card details, account ID, login password, or national identification numbers through insecure or unsolicited emails or phone calls.
In the event of a security breach involving your personal data that necessitates notification, you agree that we may inform you about the breach through email or a prominent notice on this Site. We will ensure timely notification, considering law enforcement requirements and actions needed to assess the breach’s extent and restore data system integrity.
If you have any security-related inquiries about our website, feel free to reach out to us at +8801327802078.
Data Integrity And Retention
We utilize the information we gather from you solely for the intended purposes and in alignment with this policy. We retain the data you provide us for as long as we deem necessary for our business objectives and in accordance with relevant legal provisions.
Changes To This Policy
Our operations evolve, along with the governing laws, and therefore, we maintain the right to modify this policy. Any alterations to this policy will be openly shared by posting the updated version on this Site. If we intend to modify the policy in a manner that allows us to utilize your previously collected information for new purposes, we will ensure to offer you a clear option to opt out of such additional uses.
Data Subject To Bangladesh Law
U-Turn is situated and runs its website in Dhaka, Bangladesh. Depending on your location, the data you furnish and that which this Site collects might be stored on servers situated beyond your state, province, country, or other governmental jurisdiction. It’s worth noting that the privacy regulations in place may not offer the same level of protection as those in your home jurisdiction. If you are situated outside of Bangladesh and opt to provide us with information, please be aware that Bangladesh may transfer and process personal information in other countries. By utilizing this website, you express your consent to such data transfer and processing.
This Policy Is An Agreement
When you visit this Site, you are accepting the practices described in this Privacy Policy.
Contacting Us
Please contact us at +8801327802078 and let us know if you have any questions or comments about our policies or practices.